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Our team of Personal Advisers is available on +44 (0) 1892 556 276
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Additional benefits
Personal case management
In the unfortunate event that you are diagnosed with a serious illness, we may offer you access
to a personal case management service. Medical practitioners will review your case and may also
be able to recommend a suitable course of treatment for you.
Please note:
If you choose to make use of this service, any treatment you receive will remain subject to the
terms and limits of this policy, even if it is on the recommendation of the medical practitioner
reviewing your case.
Optical cover
What optical cover is available?
You are able to claim for the cost of one eyesight test each year. The eyesight test can be
carried out by an ophthalmic optician or any optician’s shop or retail chain that provides that
service. Just send us the receipt showing your name and confirming an eyesight test has been
carried out and we will send you your benefit.
We will also pay for the costs you have paid to an optician for prescribed spectacles or contact
lenses as detailed in the benefits table. This benefit does not cover contact lens check-ups or
solutions, non-prescribed spectacles, spectacle repairs, new frames, replacements needed after
accidental damage, or non-prescribed items you buy under an optical-care contract scheme. If
you do buy items under an optical-care contract and you want to claim on your policy, you must
ask your optician to provide a receipt showing the cost of all items you have bought under the
optical-care contract.