Page 45 - Εταιρικό Comprehenshive

Please see page 52 for an explanation of words that appear in bold 43
13 Health at Hand
24 hour medical support for you and your family
Through our telephone health information service, Health at Hand, you have access to a qualified
and experienced team of healthcare professionals, 24 hours a day, 365 days a year.
Whether you are calling because you have late night worries about a child’s health, or you have
some questions that you forgot to ask your medical practitioner, it’s likely that Health at Hand
will be able to provide you with the help you need.
The team of nurses, pharmacists, counsellors and midwives is on hand to give you the benefit of
their expertise. They can answer your questions and give you all the latest information on specific
illnesses, treatments and medications as well as details of local and national organisations.
They can also send you free fact sheets and leaflets on a wide range of medical issues,
conditions and treatments, and will happily phone you back afterwards to discuss any further
questions you may have from what you have read.
Health at Hand – +44 (0) 1737 815 197 outside the UK
Health at Hand is available to you anytime – day or night, 365 days a year.
You can also email Health at Hand by going to our website:www.axapppinternational.com
If calling from the UK and Channel Islands please dial 0800 003 004 – calls are free.
Please remember to have your customer number to hand before you call.
Please note
Health at Hand does not diagnose or prescribe and is not designed to take the place of your
medical practitioner. However, it can provide you with valuable information to help put your mind
at rest.
As Health at Hand is a confidential service, any information you discuss is not shared with our
team of Personal Advisers. If you wish to authorise treatment, enquire about a claim or have a
membership query, our team of Personal Advisers will be happy to help you.