Getting out-patient or dental treatment
When you visit a doctor, dentist, physician or specialist on an out-patient basis, please settle the bill with
them and claim back the eligible expenses from us. Simply download a Claim Form from our website:
and follow the steps below:
1. Get an invoice from the doctor/dentist which states your name, treatment date(s), the
diagnosis/medical condition that you received treatment for, the date of onset of symptoms, the
nature of the treatment and the fees charged.
2. Complete sections 1-4 and 7 of the Claim Form. Sections 5 and 6 only need to be completed by the
doctor/dentist if their invoice does not state the diagnosis and nature of treatment.
3. Send the Claim Form and all supporting documentation, invoices and receipts to us via:
•
Scan and email to:
•
Fax to: + 353 1 645 4033 or post to the address shown on the form
Without the diagnosis, we cannot process your claim promptly, as we will need to
request these details from you or your doctor.
We can process a claim and issue payment instructions
to your bank within 48 hours, when all required
information has been submitted. We will email or
write to you to advise you of when the claim has
been processed.
Please refer to the “Claims” section on pages 25
and 26 of this guide for additional important
information about our claims process.
You can find information about
getting treatment in the USA on
page 31.
