Remember, some treatments require pre-authorisation
The following treatments/benefits require pre-authorisation through submission of a Treatment
Guarantee Form:
Use of the Treatment Guarantee Form helps us to assess each case and facilitate direct settlement with the hospital.
Please note that we may decline your claim if Treatment Guarantee is not obtained. You can find full details on page
31 of this guide.
Evacuations and repatriations
At the first indication that a medical evacuation/repatriation is required, please call our 24 hour Helpline
(contact details can be found on the back of this detachable section) and we will take care of everything.
Given the urgency of an evacuation/repatriation, we would advise that you call us, however, you can also
contact us by email at:
. When emailing, please include
“Urgent – Evacuation/Repatriation”
in the subject line. Please contact us
before
talking to any alternative
providers, even if approached by them, to avoid potentially inflated charges or unnecessary delays in the
evacuation process. In the event that evacuation/repatriation services are not organised by Allianz
Worldwide Care, we reserve the right to decline all costs incurred.
Getting treatment
First, please check that your plan covers the treatment you are seeking. Your Table of
Benefits will confirm which benefits are available to you, however you can always
call our Helpline if you have any queries.
•
All in-patient benefits listed (where you need to
stay overnight in a hospital).
•
Day-care treatment.
•
Expenses for one person accompanying an
evacuated/repatriated person.
•
Kidney dialysis.
•
Long term care.
•
Medical evacuation (or repatriation, where
covered).
•
MRI (Magnetic Resonance Imaging) scan.
Treatment Guarantee is not needed for MRI scans
unless you wish to have direct settlement.
•
Nursing at home or in a convalescent home.
•
Occupational therapy (only out-patient treatment
requires pre-authorisation).
•
Oncology (only in-patient or day-care treatment
requires pre-authorisation).
•
Out-patient surgery.
•
Palliative care.
•
PET (Positron Emission Tomography) and CT-PET
scans.
•
Rehabilitation treatment.
•
Repatriation of mortal remains.
•
Routine maternity, complications of pregnancy
and childbirth (only in-patient treatment requires
pre-authorisation).
•
Travel costs of insured family members in the
event of an evacuation (or repatriation, where
covered).
•
Travel costs of insured family members in the
event of the repatriation of mortal remains.
•
Travel costs to another Channel Island, the UK or to
France.
