General information
If the policyholder dies, the policy will be terminated and a pro rata repayment of the current
year’s premiumwill be made if no claims have been filed (please note that we reserve the
right to request a death certificate before a refund is issued). Alternatively, if they wish to, the
next named dependant on the Insurance Certificate may apply to become the policyholder in
his/her own right (if they meet the minimum age requirements), and include the other
dependants under his/her membership. If they apply to do this within 28 days we will, at our
discretion, not add any further special restrictions or exclusions applicable to them, in addition
to those which already applied to them at the time of the policyholder’s death.
If a dependant dies, they will be taken off the policy and a pro rata repayment of the current
year’s premium for that member will be made, if no claims have been filed (please note that
we reserve the right to request a death certificate before a refund is issued).
Making a complaint
In the case of complaints, please call, email, fax or write to us. If we have been unable to
resolve the matter to your satisfaction and you wish to take it further, you can refer your
complaint to the Irish Financial Services Ombudsman, a statutory official who acts as an
impartial arbiter of unresolved disputes that customers may have with financial services
providers.
Address: Financial Services Ombudsman’s Bureau, 3
rd
Floor, Lincoln House, Lincoln Place,
Dublin 2, Ireland
Tel:
+ 353 1 662 0899
Fax:
+ 353 1 662 0890
Email:
Website:
Other parties
No other person (except an appointed representative) is allowed to make or confirm any
changes to your membership on your behalf, or decide not to enforce any of our rights.
No change to your membership will be valid unless it is confirmed in writing by Allianz
Worldwide Care.
Paying premiums
Premiums for each Insurance Year are based on each member’s age on the first day of the
Insurance Year, their region of cover, the policyholder’s country of residence, the premium
rates in effect and other risk factors which may materially affect the insurance.
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Allianz Worldwide Care
