Page 44 - European Health Cover
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Please see page 56 for an explanation of words that appear in bold
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Treatment in the United Kingdom
There may be times when you prefer to have treatment in the United Kingdom (UK). Your policy
benefit limits remain the same for treatment received in the UK.
The policy terms contained in the previous sections also apply to treatment in the UK. To enable
us to take advantage of the existing relationships we have in the UK with medical practitioners
and hospitals, the following requirements also apply to treatment received in the UK.
How are my medical bills settled in the UK?
AXA PPP International provides a direct settlement service for our International policyholders who
have treatment in the UK. If you require treatment it must be in a hospital listed in the UK
Directory of Hospitals. The hospital will send their in-patient treatment and day-patient treatment
bills directly to us when you have provided a completed claim form or produced our confirmation
of cover letter.
If you need to make a claim, please follow the procedure described in the ‘Arranging treatment
and making a claim’ section.
What cover do I have for psychiatric treatment in the UK?
Should you require in-patient treatment of a psychiatric illness in the UK, the hospital will contact
us prior to your admission to check whether your policy will cover that treatment. If we are able to
confirm cover we will agree with the hospital to pay for an initial period of hospitalisation.
Should you need to stay in hospital longer than was initially agreed, then we will ask the medical
practitioner to provide further details to enable us to assess why further treatment is necessary.
Please see page
for full details of your cover for psychiatric treatment.
Which hospitals do I have cover for in the UK?
In addition to the cover described in the ‘Where you are covered for treatment’ section we will
pay for eligible charges in the UK made by a provider we have an agreement with for the use of
their facilities on an out-patient treatment basis (which may include charges for the use of
drugs). However, if you need in-patient treatment, day-patient treatment or computerised
tomography (CT), magnetic resonance imaging (MRI) or positron emission tomography (PET) in
the UK you must use a hospital, day-patient unit or scanning centre in the UK Directory of
Hospitals.
The UK Directory of Hospitals is available on our website:
or by
contacting our personal advisory team.
We have chosen hospitals for inclusion in the UK Directory of Hospitals based on the quality,
value and range of services that they provide and we have an Agreement with them under which
they will provide services to our customers.
