Please see page 52 for an explanation of words that appear in bold
55
network of hospitals
– the hospitals where we have a direct settlement agreement, including the
UK Directory of Hospitals. The network of hospitals can be viewed via your Customer Online
account at
The facilities listed may change from
time to time so you should always check with us before arranging any treatment.
out-patient
◆
– a patient who attends a hospital, consulting room, or out-patient clinic and is not
admitted as a day-patient or an in-patient.
physiotherapist
– a person who is qualified and licensed to practice as a physiotherapist where
the treatment is given.
policy
– the insurance contract between you and us. Its full terms are set out in the current
versions of the following documents as sent to you from time to time:
•
any application form we ask you to fill in
•
these terms and the benefits table setting out your cover
•
your membership statement and our letter of acceptance
•
any Statements of Fact we have sent you
•
the UK Directory of Hospitals.
policyholder
– the first person named on the policy membership statement.
principal country of residence
– the country where the policyholder lives or intends to live for
most of the year. It will be shown as your address in our records.
scanning centre
– a centre in the UK in which out-patient computerised tomography (CT),
magnetic resonance imaging (MRI) and positron emission tomography (PET) is performed.
The centres we recognise for benefit purposes are listed in the UK Directory of Hospitals.
surgical procedure
– an operation or other invasive surgical intervention listed in the schedule of
procedures and fees.
terrorist act
– any clandestine use of violence by an individual terrorist or a terrorist group to
coerce or intimidate the civilian population to achieve a political, military, social or religious goal.
treatment
◆
– surgical or medical services (including diagnostic tests) that are needed to
diagnose, relieve or cure a disease, illness or injury.
United Kingdom (UK)
– Great Britain and Northern Ireland, including the Channel Islands and the
Isle of Man.
UK Directory of Hospitals
– a document we publish on our website:
co.uk
which lists the private hospitals, day-patient units and scanning centres in the UK covered by the
policy. The facilities listed may change from time to time so you should always check with us
before arranging any treatment.
year
– 12 calendar months from when your policy began or was last renewed unless we have
agreed something different with your company.