Page 18 - Εταιρικό Comprehenshive
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Our team of Personal Advisers is available on +44 (0) 1892 556 276
How are my medical bills settled?
The network of hospitals lists the hospitals worldwide where AXA PPP International has a Direct
Settlement agreement.
This means that if you require in-patient treatment and it is received at one of the named
hospitals, we can settle eligible bills directly with the hospital on your behalf, subject to the
terms of your policy, and providing that treatment has been pre-authorised by us.
This in turn will save you from having to make a pre-payment on admission. The facilities listed
may change from time to time so you should always check with us before arranging any
treatment.
If the hospital to which you are to be admitted is not contained in the network of hospitals, we
may still be able to settle your expenses directly.
In the case of out-patient treatment, most hospitals will ask you to pay when you attend and give
you a receipted bill to send to us for a refund.
When you can have the bill settled directly with the hospital
Prior to, or at the time of admission, show your membership card and ask the hospital to arrange
direct settlement with AXA PPP International. The hospital will then send any invoices to us for
payment. Once we have received the accounts we will make payment direct to the hospital and
we will send you a statement to confirm this has been done.
If you need on-going treatment please call us as we will need to confirm if your on-going
treatment is eligible, and advise you what happens next.
When you have paid the bill
In some circumstances you may have already paid the bill directly. To claim your expenses back,
please follow the procedure below:
Step one
Claims should be submitted as soon as possible and must be received by us
within six months (unless this was not reasonably possible). Ensure all the
necessary information is included, to avoid delays, and enclose all relevant bills.
We recommend you keep a copy for your own records for a minimum of 12 months.
Step two
Send your completed medical information form with any bills you receive to:
International Customer Service, AXA PPP International, Phillips House, Crescent
Road, Tunbridge Wells, Kent TN1 2PL, UK.
Step three
Your claim will be assessed by one of our Personal Advisers and all eligible
payments will be made.
Step four
AXA PPP International will send you a claims benefit statement confirming the
amount of benefit paid for each claim. Alternatively you can track progress of your
claim via your Customer Online account at
