aircraft, coach or sea vessel
MISSED DEPARTURE CLAIMS/CONNECTION CLAIMS
Written confirmation must be obtained from the
Transport Company, police or roadside assistance service
confirming the location, reason and duration of the delay.
Contact the Claims Service for a claim form by email on
or by phone on +44 (0)1702
427 202.
PERSONAL LIABILITY AND LEGAL EXPENSES
Obtain as much information as possible, including police
reports, witness details and any photographs.
You
must
NOT admit liability at any time. The Claims Service must
be notified immediately by email on
or by phone on +44 (0)1702
427 202.
GOLF CLAIMS
For Loss of green fees medical evidence from the treating
doctor to confirm the illness or injury and treatment given
including hospital admission/discharge if this applies. If
you
are advised by a doctor at
your
resort that you
cannot play golf because of medical reasons,
you
should
obtain a medical certificate from them confirming this.
For delayed
golf equipment
and
golf equipment
, all hire
receipts and luggage labels/tags and a written report
from
your
airline or other carrier if
your golf equipment
is delayed or misdirected.
You
will need to provide all
appropriate evidence requested under the heading
‘Baggage and Personal Belongings and Money under
these sections. A written report from the airline or other
carrier will be required if
your golf equipment
is delayed
or misdirected. For a Hole in one, a letter from the
secretary of the golf club, or a fully completed and signed
score card confirming the hole in one.
Contact the Claims Service for a claim form by email on
or by phone on +44 (0) 1702
427 202 when you return
home
. They will advise
you
of
any other additional supporting documentation required.
DATA PROTECTION
Information about the
your
policy may be shared
between á la carte healthcare limited, Millstream
Underwriting Limited and AGA International SA for
underwriting purposes
Please note that sensitive health and other information
you
provide may be used by
us
,
our
representatives and
other insurers and industry governing bodies and
regulators to process
your
insurance, handle claims and
prevent fraud. This may involve transferring information
to other countries (some of which may have limited or no
data protection laws).
We
have taken steps to ensure
that
your
information is held securely.
20
Information
we
hold will not be shared with third parties
for marketing purposes.
You
have the right to access
your
personal records.
GOVERNING LAW
Unless agreed otherwise, English law will apply and all
communications and documentation in relation to this
policy will be in English.
We
the
insurer
and
you
do not
intend any term of this contract to be enforceable
pursuant to the Contract (Rights Of Third Parties) Act
1999.
DETAILS ABOUT OUR REGULATOR
ALC Health Prima Travel Plan is arranged by Crispin
Speers & Partners Limited and underwritten by
Millstream Underwriting Limited on behalf of AGA
International SA. Mondial Assistance (UK) Limited is AGA
International SA’s appointed administrator in the United
Kingdom
AGA International SA is authorised by Autorité de
Contrôle Prudentiel in France and is regulated by the
Financial Services Authority for the conduct of business
in the UK
Á la carte healthcare limited (FSA Firm ref: 311496),
Crispin Speers & Partners Limited (FSA Firm ref:
311507), Millstream Underwriting Limited (FSA Firm ref:
308584), and Mondial Assistance (UK) Limited ( FSA
Firm ref: 311909) are authorised and regulated by the
Financial Services Authority (FSA).
The FSA holds a register of all regulated firms on its
website visit
or you can contact
them by phone on 0845 606 1234
AGA International SA is authorised by Autorité de
Contrôle Prudentiel in France and is authorised to
underwrite business in the European Union by way of the
European Union Freedom of Services Third Non-Life
Directive
Millstream Underwriting Limited and Mondial Assistance
(UK) Limited will act as agents for AGA International SA
with respect of the receipt of customer money and for
the purpose of settling claims. Crispin Speers & Partners
Limited act as an agent for AGA International SA with
respect to the receipt of customer money and handling
premium refunds.
Millstream Underwriting Limited, Registered in England
No. 3896220, Registered Office: 40 Lime Street EC3M
7AY. Á la carte healthcare limited, Registered in England
No 04163178, Registered Office: A2 Yeoman Gate,
Yeoman Way, Worthing, West Sussex BN13 3QZ. Crispin
Speers & Partners, Registered in England No. 3931540,
