CLAIMS PROCEDURES
All claims to be submitted within 60 days of the incident
giving rise to the claim. First, check this wording to make
sure
your
claim is valid:
CANCELLATION CLAIMS
The travel agent, tour operator, provider of transport or
accommodation must be contacted immediately and
you
must obtain a cancellation invoice. The original tickets
and booking forms / receipts will also be required to
support
your
claim. Contact the Claims Service for a
claim form by email on
or by
phone on +44 (0)1702 427 202. They will advise
you
of
any other additional supporting documentation required
(this will be dependent upon the reason for the
cancellation).
CURTAILMENT CLAIMS
Call the Emergency Medical Assistance Service on +44
(0) 20 7183 3756 if
you
are ill or injured. Their
authorisation must be obtained before
you
cut short
your
trip. All original ticket stubs/booking forms/receipts
should be retained and submitted to support
your
claim.
Contact the Claims Service for a claim form by email on
or by phone on +44 (0)1702
427 202. They will advise
you
of any additional
supporting documentation required (this will be
dependent upon the reason for the curtailment).
MEDICAL CLAIMS
IN-PATIENT TREATMENT OR OUT-PATIENT TREATMENT
EXPECTED TO BE OVER £1,000
If serious injury is incurred in which
you
are admitted to
hospital abroad or require significant out-patient
treatment, call
our
Emergency Medical Assistance
Service on +44 (0) 20 7183 3756 as soon as possible.
You
will be given advice on what to do and the
assistance
you
require. All original receipts for medical
consultations / treatment / medication etc should be
retained and submitted to support
your
claim.
OUT-PATIENT TREATMENT AND MINOR IN-PATIENT
TREATMENT
If
you
need out-patient medical treatment (no hospital
admission) or minor in-patient treatment (less than 3
days hospitalisation) please provide a copy of
your
Certificate of Insurance and policy wording to the doctor
and
your
treatment will be paid by ChargeCare
International in line with the policy wording. In such
cases, the doctor will ask
you
to fill in a simple form to
confirm the treatment and may request
you
pay the
policy excess. The doctor will then send the medical bill
and supporting documentation to ChargeCare
International for repayment.
This service is available in the following selected
countries:
Out-Patient treatment: SPAIN,
GREECE, CYPRUS, TURKEY and
PORTUGAL
Minor In-Patient treatment:
SPAIN, GREECE and CYPRUS
OTHER MINOR MEDICAL AND OUT-PATIENT TREATMENT
Contact the Claims Service for a claim form by email on
or by phone on +44 (0)1702
427 202. They will advise
you
of any additional
supporting documentation required (this will be
dependent upon the circumstances and nature or the
medical claim). All original receipts for medical
consultations / treatment / medication etc should be
retained and submitted to support
your
claim.
PERSONAL BAGGAGE CLAIMS
Written proof of the incident must be obtained from the
police, the accommodation management, tour operator or
carrier within 24 hours of the loss/theft. If the loss occurs
during travel,
you
must obtain a property irregularity
report from the carrier. Contact the Claims Service for a
claim form by email on
or by
phone on +44 (0)1702 427 202 when
you
return
home
.
If personal baggage is delayed obtain a written report
from the carrier (e.g. airline, shipping company etc.) is
required detailing the length and cause of the delay.
Retain all the receipts which relate to any emergency
replacement items
you
have purchased. Contact the
Claims Service for a claim form by email on
or by phone on +44 (0)1702
427 202 when
you
return
home
.
MONEY CLAIMS
Written proof of the incident must be obtained from the
police, the accommodation management, tour operator or
carrier within 24 hours of the loss/theft.
You
may be
asked to provide proof of the withdrawal of the money
from the bank. Please remember that the loss of money
must occur whilst it is carried on
your
person or whilst it
is left in a locked safety deposit box. Contact the Claims
Service for a claim form by email on
or by phone on +44 (0)1702
427 202.
TRAVEL DELAY
Written confirmation must be obtained from the airline,
shipping, coach or train company stating the period of
the delay and the reason for the delay. Please remember
that cover for travel delay is provided for specific reasons
only:
• strike or industrial action (provided that when this
policy was taken out and or the trip was booked,
there was no reasonable expectation that the trip
would be affected by such cause)
• adverse weather conditions
• the mechanical breakdown or technical fault of the
19
