Plans are underwritten by InterGlobal Insurance Company Ltd, registered in England (Company Registration No: 5956141), which is authorised by the
Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Firm Reference No: 458505).
Plans are administered on behalf of the insurer by InterGlobal Limited, registered in England (Company Registration No: 3554885), which is authorised and
regulated by the Financial Conduct Authority (Firm Reference No: 312279). Both companies are registered at Woolmead House East,The Woolmead,
Farnham, Surrey, GU9 7TT, United Kingdom.
M001-26E-010114
Cooling off period
The planholder may cancel your plan and obtain a full refund of your premium
within 30 days of the date of joining or receipt of your plan documents, as
long as no claims have been made by any member on the plan.
Making a claim
Please call +44(0)1252 745 945 or email
for
more information. You can also write to the claims team at the address at the
end of this Plan summary. You can find the detailed Claims procedures in your
membership pack and also on our website.
Applicable law
This insurance is governed by the laws of England and Wales.
Complaints
We always aim to give you a first-class service. However, there may be times
when you may feel that we have not achieved this aim. If this is the case,
please contact:
The Complaints Team
InterGlobal Limited
Woolmead House East
The Woolmead
Farnham
Surrey
GU9 7TT
United Kingdom.
Telephone: +44 (0)1252 745 910
Email:
We will deal with your complaint in a fair and timely manner and in
accordance with relevant regulation.
Our aim is to resolve your complaint by the end of the next business day after
the day we receive it. Sometimes this may not be possible, in which case we
will acknowledge your complaint within five working days of receipt of your
complaint, and give you regular updates until your complaint is resolved.We
will give you a final response within eight weeks of receipt of your complaint.
If you remain dissatisfied with the outcome of your complaint, you may be
able to refer it to The Financial Ombudsman Service within six months of
receiving our final response. Their details are provided below:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
United Kingdom.
Telephone from a UK landline: 0800 023 4567
Telephone from a UK mobile: 0300 123 9 123
Telephone from outside the UK: +44 20 7964 0500
Email:
Website:
To help us, please give your plan number and claim number (if this applies)
with as much information as you can about your complaint, as well as your
full contact details.
Full details of our complaints procedures are available on our website and
other product documentation.
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS).
You may be entitled to compensation from the scheme if we cannot meet
our financial responsibilities. This depends on the type of business and the
circumstances of the claim. Insurance advising and arranging is covered for
90% of the claim, with no upper limit. You can find more information about
the Financial Services Compensation Scheme from the FSCS website at
or write to:
Financial Services Compensation Scheme
10th floor, Beaufort House
15 St Botolph Street
London
EC3A 7QU
United Kingdom.
