This is a summary. Please ensure you read the full details in the ‘How to use your plan’ and ‘Table of benefits’ booklets, and your Membership
Certificate, included in your membership pack.
This is a summary. Please ensure you read the full details in the ‘How to use your plan’ and ‘Table of benefits’ booklets, and your Membership
Certificate, included in your membership pack.
HOW TO CLAIM
Contact Bupa International customer service helpline:
+44 (0) 1273 323 563 or
Direct Settlement
Pay and Claim
We will send pre-authorisation to
you or to your
hospital/clinic
We confirm your
cover and benefit limits
Complete and sign the blank
sections of the statement
including the patient declaration.
The hospital/clinic will attach
invoices and send the claim to us
Your medical practitioner should
complete the medical information
section of the claim form.
You should complete all other
sections, attach invoices and send
the claim to us
We pay hospital/clinic
We pay you
We send your claim payment statement to you
You settle any shortfall with hospital, clinic or doctor
We’re always pleased to
hear about aspects of your
membership that you have
particularly appreciated, or that
you have had problems with. If
something does go wrong, here
is a simple procedure to ensure
your concerns are dealt with
as quickly and effectively as
possible.
If you have any comments or
complaints, you can call the
Bupa International customer
helpline on +44 (0) 1273 323 563,
24 hours a day, 365 days a year.
Alternatively you can email via
bupa-intl.com/membersworld,
or write to us at:
Bupa International
Victory House
Trafalgar Place
Brighton, BN1 4FY
United KIngdom
MAKING A
COMPLAINT
