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Contacting us
While it is important that you read and understand this policy handbook, we understand that it is
often easier to call us to obtain information – so we have a team of Personal Advisers to help
you. You should always call them on +44 (0) 1892 556 276 when you need treatment so we can
help you to understand the extent of your cover before you incur any treatment costs.
Quick reference guide for important information
Personal Advisory Team +44 (0) 1892 556 276
Fax +44 (0) 1892 508 256
Available: day or night, 365 days a year.
Health at Hand +44 (0) 1737 815 197
Within the UK and Channel Islands 0800 003 004
Available: day or night, 365 days a year. Our health information service. See page
Emergency Assistance Centre +44(0) 1892 513 999
Available: day or night, 365 days a year.
Doctor, Dental, Optical Helpline +44 (0) 1892 545 790
Available: day or night, 365 days a year.
Interpretation Service Helpline +44 (0) 1892 599 944
Available: day or night, 365 days a year.
For information on member offers, products and travel insurance. Email – If you have any
questions about your membership or want details on the progress of a claim, then you can
contact us through a secure e-mail server at
We may record and/or monitor calls for quality assurance, training and as a record of our
conversation.
If you would like to receive this handbook or any other of
our literature in a large print, audio (CD or tape) or Braille
format, please contact us.
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