Please see page 56 for an explanation of words that appear in bold
59
out-patient
– a patient who attends a hospital, consulting room, or out-patient clinic and is not
admitted as a day-patient or an in-patient.
physiotherapist
– a person who is qualified and licensed to practice as a physiotherapist where
the treatment is given.
policy
– the insurance contract between you and us. Its full terms are set out in the current
versions of the following documents as sent to you from time to time:
any application form we ask you to fill in
these terms and the benefits table setting out your cover
your membership statement and our letter of acceptance
any Statements of Fact we have sent you
the UK Directory of Hospitals.
policyholder
– the first person named on the policy membership statement. If the first person
named on the policy membership statement is under 18 then we will treat the person who pays
the premium as the policyholder, in this circumstance the policyholder will not be entitled to
cover under this policy.
principal country of residence
– the country where the policyholder lives or intends to live for
most of the year. It will be shown as your address in our records.
scanning centre
– a centre in the UK in which out-patient computerised tomography (CT),
magnetic resonance imaging (MRI) and positron emission tomography (PET) is performed.
The centres we recognise for benefit purposes are listed in the UK Directory of Hospitals.
surgical procedure
– an operation or other invasive surgical intervention listed in the schedule of
procedures and fees.
terrorist act
– any clandestine use of violence by an individual terrorist or a terrorist group to
coerce or intimidate the civilian population to achieve a political, military, social or religious goal.
treatment
– surgical or medical services (including diagnostic tests) that are needed to
diagnose, relieve or cure a disease, illness or injury.
United Kingdom (UK)
– Great Britain and Northern Ireland, including the Channel Islands and the
Isle of Man.
UK Directory of Hospitals
– a document we publish on our website:
com
which lists the private hospitals, day-patient units and scanning centres in the UK covered by the
policy. The facilities listed may change from time to time so you should always check with us
before arranging any treatment.
year
– 12 calendar months from when your policy began or was last renewed .
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