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Our team of Personal Advisers is available on +44 (0) 1892 556 274
When you can have the bill settled directly with the hospital
Prior to, or at the time of admission, show your membership card and ask the hospital to arrange
direct settlement with AXA PPP International. The hospital will then send any invoices to us for
payment. Once we have received the accounts we will make payment direct to the hospital and
we will send you a statement to confirm this has been done.
If you need on-going treatment please call us as we will need to confirm if your on-going
treatment is eligible, and advise you what happens next.
When you have paid the bill
In some circumstances you may have already paid the bill directly. To claim your expenses back,
please follow the procedure below:
Step one
Claims should be submitted as soon as possible and must be received by us
within six months (unless this was not reasonably possible). Ensure all the
necessary information is included, to avoid delays, and enclose all relevant bills.
We recommend you keep a copy for your own records for a minimum of 12 months.
Step two
Send your completed medical information form with any bills you receive to:
International Customer Service, AXA PPP International, Phillips House, Crescent
Road, Tunbridge Wells, Kent TN1 2PL, UK.
Step three
Your claim will be assessed by one of our Personal Advisers and all eligible
payments will be made.
Step four
AXA PPP International will send you a claims benefit statement confirming the
amount of benefit paid for each claim. Alternatively you can track progress of your
claim via your Customer Online account at
Claims reimbursements can be paid through a local bank in a number of currencies using the
exchange rate published in the Financial Times Guide to World Currencies based on your
treatment date. For in-patient treatment this would be your date of admission.
For a full list of the currencies we can pay claims in, please see our website
What must I provide when making a claim?
4.1
Before we can consider a claim you must ensure that:
•
you obtain and complete any form required by us in order to provide us with the
necessary information and necessary legal permissions to handle your medical
information and to assess your claim. We will require this as soon as possible and no
later than six months from the date the treatment starts (unless this was not
reasonably possible); and
•
we receive the invoices for treatment costs; and
