Page 4 - Lysis Plan- Plan Rules
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APRIL 2012
Complaints Procedure
Our objective is to provide our clients with a
high level of service at all times. With the best of
intentions we have to accept that there may be an
occasion when you, our customer, feels that this
objective has not been met. Should you have any
reason to complain, in the first instance contact
the Senior Executive Director at MediCare quoting
your certificate number. In the event that you
remain dissatisfied and wish to file a complaint
with the complaints department at Lloyds the
contact details are:
Policyholder & Market Assistance
Lloyds Market Services
Lloyds
One Lime Street
London, EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
E-mail:
In the event that you still remain dissatisfied, you
may be able to take your complaint further by
contacting The Financial Ombudsman Service,
whose details are as follows:
The Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London, E14 9S
Helpline: +44 (0)800 023 4567
Switchboard: +44 (0)20 7964 1000
E-mail:
This complaints procedure is without prejudice to
your right to take legal action.
MediCare International Limited is an Appointed Representative of APRIL Medibroker
Limited which is authorised and regulated by the Financial Services Authority.
Registered Office: Dukes House, 32-38 Dukes Place, London, EC3A 7LP, England
Registered in England No7261287
Administered by
