Page 7 - European Health Cover

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1 Introduction
What is the purpose of this handbook and how to use it?
This handbook sets out the terms of your cover for the European Health Cover.
This handbook is an important document as it details:
• the cover you have (both benefits and limitations);
• how to make a claim;
• how your policy is administered; and
• other services provided by your policy.
Throughout your handbook certain words and phrases appear in bold type to indicate they have a
special medical or legal meaning. You will find a glossary of these words on page 56.
Additionally, when we refer to ‘you’ or ‘your’ throughout this document, we mean the policyholder
and any family members named on the policyholder’s membership statement. When you see
‘we’, ‘us’ or ‘our’ we are referring to AXA PPP International.
Please note:
This handbook contains information on more than one plan within the European Health Cover
range.
Most of the information given is relevant to all policies. However, there are instances where
information is not relevant to all plans. Where this occurs, we have drawn your attention to which
policies we are referring to as follows:
When a sentence or paragraph starts with a plan name and is in this colour blue, it means that
the information given relates only to the plan name stated.